Frequently Asked Questions

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What is the warranty of your products?

The minimal warranty is one year, but the warranty may last longer depending on the product. Please refer to the instruction manual of each product to get more details.

What is the warranty of your parts?

The warranty is of one year.

Can I exchange a product that no longer works?

Yes, if the product in question is still under warranty, you may exchange it. All you have to do is contact us and then send us the defective product. We will provide you with a new one.

Do I need to register my products?

No need to register your products. You simply need the original receipt of the product for the warranty to be valid. Refer to the instructional manual of each product to know more about their warranty terms and conditions.

What do I do if I can't find the product receipt?

We can only consider the warranty to be valid if you present us with the product's original receipt. If you are unable to find it, please contact the store in which the purchase was made.

Are there shipping and handling costs?

Since our warranty only covers parts, the replacement products we send you are subject to shipping and handling costs.

Where are your products available?

Our products are available in most big-box stores. They are also sold on our website. Visit the webpage of each product to learn more about its availability.

I bought an Artika product, but I can't find it on your website. How come?

The product has most likely been discontinued. Contact Customer Service to find out more.

Can I buy sink parts, such as seals and cylinders?

Yes, all you have to do is contact us at Support@artika.com.

Which of your lighting fixtures are compatible with a dimmer?

Refer to the instructional guide of each product to find out more about its compatibility with a dimmer.

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