Frequently Asked Questions

The minimal warranty is one year, but the warranty may last longer depending on the product. Please refer to the instruction manual of each product to get more details.

The warranty is of one year.

Yes, if the product in question is still under warranty, you may exchange it. All you have to do is contact us and then send us the defective product. We will provide you with a new one.

No need to register your products. You simply need the original receipt of the product for the warranty to be valid. Refer to the instructional manual of each product to know more about their warranty terms and conditions.

We can only consider the warranty to be valid if you present us with the product's original receipt. If you are unable to find it, please contact the store in which the purchase was made.

Since our warranty only covers parts, the replacement products we send you are subject to shipping and handling costs.

Our products are available in most big-box stores. They are also sold on our website. Visit the webpage of each product to learn more about its availability.

The product has most likely been discontinued. Contact Customer Service to find out more.

Refer to the instructional guide of each product to find out more about its compatibility with a dimmer.

Yes, all you have to do is contact us at Support@artika.com.